Like all other services, the DStv Now App is not immune to having some problems as you continue to use it. The good news is that no matter what the issue is, there are always simple means of fixing them. Here is a look at some of the issues that may make it impossible for you to log in or make use of the app and how you can fix such issues:
One of the main issues people may have when it comes to using this app is forgotten passwords, especially when you want to access it on a different device from the one you have always used. Here is how to fix the issue of forgotten passwords on your DStv Now App:
- Launch your app or go to the DStv Now site on your computer.
- Click the ‘reset password’ option.
- You will be required to either enter your email or phone number.
- Next, click on ‘Reset’
- A 4-digit OTP (one-time pin) will be sent either to your email or on your phone, depending on what you put in.
- Enter the OTP and click on Continue
- Put a new password in the appropriate field and then confirm it
- Finally, click on Create Password. You can now make use of this new password to log in and enjoy your viewing.
Can’t Access Content Because Of Browser Issue
There are times when you will be using your web browser and suddenly, you start experiencing some glitches. When this happens, there is a very high chance that it is because of your web browser. Because this issue mostly happens with Google Chrome, fixing it is as simple as clearing your web browser data following the steps below:
- Launch Google Chrome on your computer.
- At the top right, you will see three vertical dots or lines. Click on them.
- Next, click More Tools.
- On the expanded field, you will see Clear browsing data. Select it.
- A time range will appear for you to select from Last Hour to All Time. Select what you want.
- Check the appropriate boxes relating to what you want to clear as you will see Browsing History, Cookies and Other sites data, and Cached images and files.
- Click Clear data.
- Kindly log back into your DStv Now account and the error should be fixed.
Irregular Behavior Of DStv Now App
Apart from the aforementioned, there are other problems that you may come across that have to do with how the app is behaving. Most of the time, such problems can be caused by something as little as making use of an outdated DStv Now App. All you will be required to do to fix this issue is to head to your appropriate app store and update the app.
Other Important Benefits Of The App
The DStv Now service is kitted with many benefits for both subscribers and non- subscribers of DStv. Among the thing that subscribers stand to benefit from the service are the following:
- You can download live content to watch later: One of the best features of the app is that it makes it possible for one to download programs and shows that you can later watch. This is available via the DStv Catch Up which you will get on the app, allowing you to download up to 25 titles to watch in your free time. Note that this is only available for people making use of the app itself.
- Live streaming at a go: Most times, either because you are unable to get back home on time or because of another issue you are unable to watch your favorite show on TV. With the DStv Now app, it is possible for you to stream live any show you want at any time of the day and wherever you may be.
- There is also a PC version of DStv Now: Apart from the app which is available for smartphones, tablets, and other hand-held devices, it is also possible to access the service on your PC, as stated, using the web version of the service on your PC browser.
- You can plan your viewing: The app makes it possible for you to access the DStv guide 8 days in advance. This means that you have 8 days to plan for the programs you want to watch.
- There is also kid-friendly content: There is a dedicated section for kids-friendly content which you can set with a PIN code so that your young ones can also access content that is designed for them without any fear of them coming across something inappropriate.
Is There Any Difference Between The DStv App and DStv Now?
Before now, the DStv Now used to be different from the DStv App, but the two have now become one. Hence, when you download the DStv App, you will still be able to access all the content and features that the Now app used to offer.
According to DStv, the major change it has done to the app is just to change the name as everything else is the same. For those still using the former app, once they update, it will become the DStv app.
That said, the name has not changed for PC users or those using a web browser.